What Does a Teller Do?
A bank teller serves as the primary point of contact for customers at financial institutions, processing deposits, withdrawals, and other banking transactions while providing excellent customer service.
Teller Duties and Responsibilities
The primary responsibilities of a teller include:
- Process customer deposits, withdrawals, and account transfers accurately
- Cash checks after verifying endorsements, dates, and identification
- Balance cash drawer at the beginning and end of each shift
- Answer customer questions about bank products, services, and account details
- Identify and refer sales opportunities for bank products and services
- Process loan payments, money orders, and cashier checks
- Verify customer identity through proper identification procedures
- Detect and report suspicious or fraudulent activity
- Maintain accurate transaction records and documentation
- Follow all bank security procedures and regulatory requirements
Required Skills and Qualifications
To succeed as a teller, you will need the following skills and qualifications:
- Accuracy in handling cash and processing transactions
- Strong customer service and interpersonal skills
- Attention to detail for verifying documents and identity
- Basic math and counting skills
- Knowledge of banking products and services
- Proficiency with banking software and computers
- Ability to detect counterfeit currency and fraudulent activity
- Professional demeanor and trustworthiness
Education and Training
A high school diploma or equivalent is required. Some banks prefer candidates with college coursework in finance or business. Most teller training occurs on the job.
Salary and Job Outlook
Average Salary: $30,000 - $40,000 per year
While online banking has reduced some teller transactions, in-person banking services remain important. Tellers who develop strong sales skills can advance to personal banker, loan officer, or branch management positions.